Neura Parent
Last updated: May 30, 2026
Previous version: December 29, 2025
Welcome to Neura. These Terms of Service ("Terms") govern your use of the Neura app, website, and related services (collectively, "Neura" or the "Service"), operated by Neura Parent LLC ("we," "us," "our"), a Connecticut limited liability company.
By creating an account or using Neura, you agree to these Terms. If you do not agree, do not use the Service.
These Terms incorporate our Privacy Policy by reference.
The Service is available in the United States, Canada, Australia, the United Kingdom, and the European Economic Area.
You must be at least 18 years old and the parent or legal guardian of any child you create a profile for in the Service. By creating an account, you represent that:
Children do not create accounts. Neura is designed to be used by parents and guardians. Children are not direct users of the Service.
If we learn that an account has been created by someone under 18 or that information has been provided about a child without proper parental or guardian authority, we will close that account and delete the associated data.
You are responsible for:
When you create an account, you receive a 14-day free trial with full access to all features. No payment information is required at signup.
At the end of your 14-day trial, your account does not automatically convert to a paid plan. We do not collect payment information at signup, so you will not be charged when the trial ends.
If you have not provided payment information by the end of the trial, your account is locked. While locked:
The subscription price applicable to you depends on (a) when you first subscribe (which determines your pricing tier — see §4.3.1) and (b) the currency you subscribe in (determined by your location at the moment you reach the subscription screen). The exact price in your currency is displayed in-app immediately before you authorize your subscription, and that displayed price is what you authorize us, via Stripe, to charge.
Prices are exclusive of any applicable sales tax, VAT, or other taxes, which are added at checkout where required.
The currency at the moment of subscription is the currency you will be charged in for as long as your subscription remains continuously active.
Neura offers three pricing tiers, determined by when you first subscribe:
(a) Founding member. Available to users who created a free Neura account before June 1, 2026. US pricing: $9.99/month or $79.99/year. Founding-member pricing applies for as long as you maintain (or return to) a paid subscription — see §4.3.2.
(b) Early adopter. Available to users who first subscribe to a paid plan between June 1, 2026 and July 31, 2026.
(c) Standard. Applies to users who first subscribe to a paid plan on or after August 1, 2026. US pricing: $12.99/month or $99.99/year.
International prices in your local currency are displayed in-app and may differ from USD amounts. The structure of the tiers — and the discount and grandfathering rules described below — apply across all currencies.
We may change subscription prices in the future. Any price change will not apply to a billing period for which you have already been charged. If a price change will affect your future renewals, we will notify you at least 30 days in advance of the change taking effect, by email and via in-app notice.
Founding members are guaranteed their founding-member rate even if standard rates rise. For as long as you remain on (or return to) a paid subscription as a founding member, the founding-member rate continues unchanged.
Once you are on a paid plan, your subscription renews automatically at the end of each billing period (monthly or annual) until you cancel.
By providing payment information and starting a paid plan, you authorize us, via our payment processor Stripe, to charge your payment method:
For annual subscriptions: we will send you a reminder by email at least 7 days before your renewal date.
For early adopters whose discount period is ending: we will send you a reminder by email at least 7 days before your subscription renews at the standard rate (for monthly early adopters, before your fourth billing cycle; for annual early adopters, before your first renewal). The reminder will state the new rate, when it takes effect, and how to cancel.
Within 14 days of your first paid charge, you can request a full refund for any reason by emailing support@neuraparent.com. We process refunds within 5 business days to your original payment method. When you request a refund, your subscription also cancels — no further billing.
This 14-day refund window applies once, to your first paid subscription. It is offered globally — you do not need to be in the EU or UK to use it.
If you are a consumer in the European Economic Area or the United Kingdom, this 14-day window satisfies your statutory right of withdrawal under the EU Consumer Rights Directive (Directive 2011/83/EU, Art. 16) and the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 — you do not need to take any additional step at sign-up to preserve this right.
You can cancel your subscription at any time:
When you cancel:
After your paid period ends, your account is locked and your data is retained per section 4.8.
After your 14-day money-back window (§4.5) has passed, we do not offer refunds for unused portions of a subscription term, except where required by applicable law.
If you cancel mid-cycle after the 14-day window:
When your trial ends without payment, or after a paid subscription ends, your account is locked (read-only — see §4.2) but your data is preserved for 365 days to allow you to return without losing your child's longitudinal history.
You can also choose to delete your data immediately at any time, in-app or by emailing support@neuraparent.com.
You agree not to:
Because Neura processes information about children, you also agree:
Neura is not a crisis or safeguarding service. We do not actively review check-in content for safety concerns. If you or your child is in immediate danger, contact emergency services or your local crisis line (in the US, call or text 988; in the UK, call 999 or Samaritans on 116 123; in Australia, call 000 or Lifeline on 13 11 14).
If you observe behavior on the Service that you believe poses an imminent risk of harm to a child, please report it to support@neuraparent.com so we can act appropriately.
We may suspend or limit access to the Service for accounts that violate any of these rules. See section 12 (Suspension and termination) for the process.
Neura provides general educational and informational guidance. It is not medical, psychological, behavioral, or therapeutic advice, and it is not a substitute for professional clinical care.
Always consult qualified healthcare providers for medical, psychological, or behavioral health concerns about yourself or your child.
Responses in the Service are generated by an artificial intelligence system. They may contain errors, inaccuracies, omissions, or suggestions that are not appropriate for your specific situation. You are solely responsible for evaluating any guidance the AI provides before acting on it.
Neura is not a crisis service. If you or your child is in immediate danger, contact emergency services or your local crisis line (in the US, call or text 988; in the UK, call 999 or Samaritans on 116 123).
Because Neura works with information about your child:
All content, features, branding, and functionality of Neura — including text, graphics, logos, designs, and software — are owned by Neura Parent LLC and are protected by intellectual property laws.
You may not copy, modify, distribute, sell, or create derivative works from any part of the Service without our prior written consent, except as permitted by these Terms or applicable law.
The check-ins you write, voice-input text, and other content you submit ("Your Content") remain yours.
By submitting Your Content, you grant us a worldwide, non-exclusive, royalty-free license to use, store, process, and display Your Content solely for the purpose of providing the Service to you — including transmitting it to our AI provider to generate responses, storing it for longitudinal memory, and presenting it back to you within the app.
This license ends when you delete Your Content or close your account (subject to retention periods in our Privacy Policy).
We do not use Your Content to train AI models. See Privacy Policy section 6.3.
Your use of Neura is governed by our Privacy Policy, which is incorporated into these Terms by reference.
To the maximum extent permitted by applicable law, the Service is provided "as is" and "as available", without warranties of any kind, whether express or implied — including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement.
We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components, or that AI-generated content will be accurate, complete, or suitable for any particular situation.
Nothing in this section excludes or limits warranties that cannot be excluded under the law that applies to you — including, for UK consumers, your rights under the Consumer Rights Act 2015, and for EU consumers, your rights under applicable consumer protection law.
To the maximum extent permitted by law:
Nothing in these Terms excludes or limits liability that cannot be excluded by law, including:
You can stop using Neura at any time. To close your account, use the in-app deletion option or email support@neuraparent.com.
We may suspend or terminate your access to the Service:
For paid accounts, we will not terminate your account without cause during a paid billing period unless required by law. If we terminate without cause, we will refund the unused portion of the prepaid period.
You agree to indemnify and hold harmless Neura Parent LLC and its founders, employees, contractors, and agents from any third-party claims, damages, losses, or expenses (including reasonable legal fees) arising from:
This indemnification does not apply to claims arising from our gross negligence, willful misconduct, or to the extent prohibited by applicable consumer protection law.
We may update these Terms from time to time. If we make material changes, we will notify you at least 14 days in advance by email and via in-app notice. The "Effective Date" and "Last Updated" at the top of these Terms will reflect when the change takes effect.
Your continued use of the Service after the effective date of changes constitutes acceptance. If you do not agree to the updated Terms, you may cancel and close your account before the changes take effect.
Before filing any formal claim, please contact us at support@neuraparent.com so we can try to resolve the issue informally. Most disputes can be resolved this way within 30 days.
These Terms are governed by the laws of the State of Connecticut, without regard to conflict-of-law principles. Any dispute that cannot be resolved informally will be brought in the state or federal courts located in Connecticut, and you consent to the personal jurisdiction of those courts.
These Terms are governed by the laws of England and Wales. You may bring proceedings in the courts of England and Wales or, if you are a consumer, in the courts of your country of residence.
If you are a consumer in the European Economic Area, the laws of your country of residence apply to the extent they provide protections you cannot waive. You may bring proceedings in the courts of your country of residence.
These Terms do not exclude or modify any rights or remedies you have under the Australian Consumer Law that cannot be lawfully excluded.
If any provision of these Terms is found to be unenforceable, the remaining provisions remain in full force and effect.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Neura Parent LLC regarding the Service.