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    Privacy Policy

    Neura Parent

    Effective Date: December 29, 2025

    Neura Parent is a mobile application designed to help parents reflect on and support their children's emotional and behavioral needs. This Privacy Policy explains how we collect, use, and protect your information.

    This policy applies to users in the United States, Canada, Australia and the United Kingdom.

    1. Data Controller

    Neura Parent is the data controller responsible for your personal data. If you have questions about how your data is handled, contact us at support@neuraparent.com.

    2. Information We Collect

    We collect the following types of information:

    • Account Information: Email address and password when you create an account.
    • Usage Data: Interactions within the app, including questions you ask, reflections you write, and features you use.
    • Analytics Data: Anonymized event data about how you use the app (such as pages viewed, buttons tapped, and navigation patterns).
    • Device Information: Basic technical details like browser type, device type, and IP address (for security and analytics).
    • Child Profile Information: Optional information you choose to share about your child (e.g., age, traits, challenges, goals).

    We do not collect or store sensitive personal identifiers (such as government IDs or payment information) during normal use.

    3. Lawful Basis for Processing (UK Users)

    For users in the United Kingdom, we process your personal data under the following lawful bases:

    • Consent: When you create an account and agree to this Privacy Policy, you consent to the processing described herein.
    • Contractual Necessity: Processing is necessary to provide you with the Neura Parent service as described in our Terms of Service.
    • Legitimate Interests: We process analytics and usage data to improve our service, where this does not override your fundamental rights.

    4. How We Use Your Information

    We use the information you provide to:

    • Deliver personalized insights and recommendations within the app
    • Improve app functionality and user experience
    • Analyze anonymized data to understand usage trends
    • Communicate with you about updates and support

    5. Use of Artificial Intelligence

    Neura uses AI to generate personalized guidance and responses based on your input. When you submit text (such as reflections or questions), that text is securely transmitted to our AI provider for processing.

    • Our AI provider may temporarily store data for up to 30 days for abuse monitoring and debugging purposes.
    • We do not allow our AI provider or any third party to use your data for training their models.
    • All transmissions occur over encrypted connections (HTTPS).

    We only send the minimum data necessary to generate a response and do not share identifying information with our AI provider.

    6. Data Retention and Deletion

    We retain your data only as long as necessary for the purposes described above.

    You may request deletion of your data at any time by contacting us at support@neuraparent.com or using the in-app "Delete My Data" option.

    When you delete your account, all associated data will be permanently removed from our systems within 30 days.

    7. Information Sharing

    We do not sell or rent your personal data.

    We may share limited data with trusted service providers who help us operate the app (e.g., hosting, analytics, or AI processing). These providers are bound by confidentiality and data protection agreements.

    8. International Data Transfer

    We store data in the United States. For UK users, this means your data is transferred outside the UK. We rely on appropriate safeguards, including contractual protections with our service providers, to ensure your data receives adequate protection.

    9. Security

    We use encryption and other safeguards to protect your data from unauthorized access, alteration, or disclosure.

    However, no online system is 100% secure, and participation in the app is at your own discretion.

    10. Children's Privacy

    Neura is designed for parents and caregivers, not for direct use by children.

    We encourage you not to include identifying information about your child in open text fields.

    11. Push Notifications

    If you enable push notifications, we may send you reminders, follow-ups, or updates related to your use of the app. You can disable notifications at any time in your device settings.

    12. Your Rights (UK Users)

    If you are located in the United Kingdom, you have the following rights under UK GDPR:

    • Right of Access: You can request a copy of the personal data we hold about you.
    • Right to Rectification: You can request that we correct any inaccurate or incomplete data.
    • Right to Erasure: You can request that we delete your personal data ("right to be forgotten").
    • Right to Restrict Processing: You can request that we limit how we use your data in certain circumstances.
    • Right to Data Portability: You can request a copy of your data in a structured, machine-readable format.
    • Right to Object: You can object to processing based on legitimate interests.
    • Right to Withdraw Consent: Where we rely on consent, you can withdraw it at any time.

    To exercise any of these rights, contact us at support@neuraparent.com. We will respond within one month.

    If you are not satisfied with how we handle your request, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

    13. Changes to This Policy

    As we improve the app, we may update this Privacy Policy. We will notify users of any significant changes via email or in-app notification.

    14. Contact Us

    If you have any questions or concerns about this policy or your data, please contact: support@neuraparent.com